Support

NoteWorks is made by a small team at Strange Digital Group, LLC. There is no ticket portal and no chatbot; there is an address, and a person reads it.

Getting help

• Email: support@pulsiq.ai. We aim to answer within one business day, and we will tell you if something will take longer rather than leaving you guessing.
• Something is broken for everyone: check the status page first — if we know, it is there.
• Billing: the same address. Refund requests within 30 days of a charge are granted, in full, without a reason.

Reporting a security issue

Write to security@pulsiq.ai. Tell us what you found and how to reproduce it. We will acknowledge within two business days, keep you updated, and credit you if you want to be credited. We will not threaten you for reporting in good faith, and we will not ask you to sign anything before we fix it.

Incidents

If an incident affects your data, we will tell you what happened, what was affected, and what we changed — within 72 hours of confirming it, and in plain words. The person who owns an incident at NoteWorks is the person who runs it; there is no committee to escalate to and nobody to hide behind.

What you can do without us

• Export everything from Settings → Your account. This works on every plan, including Free, including after you cancel.
• Delete your account from the same place, with a grace period in which one click cancels.
• Cancel a subscription from Settings → Plan and billing. One click, no retention flow.